Privacy Policy
Last updated: November 23, 2025
Your Privacy Matters to Us
At SureOnTime Hutchinson Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services, you agree to the practices described in this policy.
Information We Collect
When you contact us for towing or roadside assistance, we collect information needed to provide our services. This includes your name, phone number, location, vehicle information, and details about the service you need. If you submit a quote request through our website form, we collect the information you provide in that form. We may also collect payment information when you pay for our services.
How We Use Your Information
We use your information to provide towing and roadside assistance services, including dispatching drivers to your location, communicating with you about your service, and processing payments. We may also use your contact information to follow up on your service experience or send you important updates about our services. We do not sell your personal information to third parties.
Information Sharing
We may share your information with service providers who help us operate our business, such as payment processors or insurance companies when processing claims. We may also share information when required by law, such as in response to a subpoena or court order, or when necessary to protect our rights or the safety of others. We require any third parties we work with to keep your information secure and use it only for the purposes we specify.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure systems and limiting access to your information to only those employees who need it to provide services. However, no security system is perfect, and we cannot guarantee the absolute security of your information.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
Data Retention
We keep your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and payment information are typically retained for several years for accounting and legal purposes. After this period, we securely delete or anonymize your information.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate information, and ask us to delete your information in certain circumstances. To exercise these rights or if you have questions about your data, please contact us using the information below.
Children's Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete that information as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at (620) 205-5719 or email us at hi@hutchinsontowing.com. You can also write to us at 1229 E 5th Ave, Hutchinson, KS 67501.